Payment Terms
Invoices are sent out via email three business days after receiving the order and statements are sent out via email during the first week of the next month or earlier by request. Payment is due strictly on the 28th of the following month, following receipt of order.
A 2.5% interest charge will be added to all accounts overdue.
Card On File
Rather let us do it all for you? Card On Files allows you to sit back and let us organise monthly payments for you.
Located on your myorthotech page > Accounts > Card On File
Alternatively, head to www.orthotech.com.au/card-on-file
Sum Payment
The Sum Payment option allows you to pay any amount you wish, allocating the payment to a few invoices or a full statement at once.
The form includes a notes section if you would like to specify invoice numbers or if you have multiple locations.
Located on your myorthotech page > Accounts > Sum Payment
Alternatively, head to www.orthotech.com.au/sum-payment
Xero to Xero Network Key
If you use XERO for your clinic you are able to link your account via your network key allowing invoices and payments to connect automatically to your account.
Follow these steps to send your network key to connect:
1. In the Settings menu, select General Settings.
2. Under Connect, click Xero To Xero.
3. Click Send Xero Network Invite.
4. Enter the email address accounts@orthotech.com.au.
5. Click Send.
Our warranty for Custom, Semi-Custom (Polar-Bear), Control360 Pro and Control360 devices is for a period of:
twelve (12) months for orthotic shells and three (3) months for orthotic covers from the date of the invoice for the sale of Goods.
This warranty is not transferrable, and it does not cover:
Normal wear and tear which includes fading of colours in material and damage, or defect caused by alteration, abuse, misuse, incorrect installation, storage, inappropriate handling, or not suitable for that environment or foot type; and damage or defect caused resulting from failing to follow the care instructions which may be provided with the Goods.
To make a claim under this warranty:
To make a claim under this warranty, you must contact our office on +61 (0) 3 9878 6011 and provide photos of the device via an email to hello@orthotech.com.au. The supplied photograph will be inspected to determine the condition and its eligibility under this warranty. We will at our discretion and our expense repair or replace the orthotic under warranty.
To read our terms and conditions in full CLICK HERE
Please Note:
You will be responsible for all other costs including but not limited to, cost of removal and transportation of the Goods save that if the returned Goods are covered under this warranty, we will return the Goods directly to you at our cost. A postage fee will be added if the device is to be sent directly to the patient.We reserve the right to choose another orthotic cover if we deem the cover not suitable for that environment or foot type. Any requests for additional alterations from the original script during repair or replacement will be charged.
Orthotech is pleased to offer podiatrists one complimentary pair of orthotics per calendar year and provide a 30% discount to immediate family and clinic staff.
Immediate family is considered as:
-Spouse
-Partner
-Parent
-Child
-Sibling
Be sure to specify this relationship in the notes section of the script to ensure the discount is applied.