Orthotech provides a warranty period of twelve months for orthotic shells; and three months for orthotic covers. This time is measured from the date of the sales invoice.

Our warranty policy is not transferrable. It does not cover normal wear and tear, including fading of colours in material, damage or defect caused by alteration, abuse, misuse, incorrect installation, storage or inappropriate handling or failure to follow the care instructions provided.

Making a warranty claim

To make a claim under this warranty, you must contact our office and provide photos of the device. The supplied photograph will be inspected to determine the condition and its eligibility under this warranty. We will at our discretion and our expense repair or replace the orthotic under warranty.

To read our terms and conditions in full CLICK HERE

Please note: You will be responsible for all other costs including but not limited to, cost of removal and transportation of the Goods save that if the returned Goods are covered under this warranty, we will return the Goods directly to you at our cost. A postage fee will be added if the device is to be sent directly to the patient.


Card On File

Rather let us do it all for you? Card On Files allows you to sit back and let us organise monthly payments for you.

Located on your myorthotech page > Accounts > Card On File

Alternatively, head to

Sum Payment

The Sum Payment option allows you to pay any amount you wish, allocating the payment to a few invoices or a full statement at once.

The form includes a notes section if you would like to specify invoice numbers or if you have multiple locations.

Located on your myorthotech page > Accounts > Sum Payment

Alternatively, head to

Xero to Xero Network Key

If you use XERO for your clinic you are able to link your account via your network key allowing invoices and payments to connect automatically to your account.

Follow these steps to send your network key to connect:

1. In the Settings menu, select General Settings.

2. Under Connect, click Xero To Xero.

3. Click Send Xero Network Invite.

4. Enter the email address

5. Click Send​.


Orthotech is pleased to offer podiatrists one complimentary pair of orthotics per calendar year and provide a 30% discount to immediate family and clinic staff.

Immediate family is considered as:






Be sure to specify this relationship in the notes section of the script to ensure the discount is applied.