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Orders Page Overview
Single Order Overview
Placing an Order
Orders Page

Upload scripts and/or scans from prescription software
Start a New Order
Search for Order (Type, Number, Name, Podiatrist)
Order Status
Order Number
Order Date
Orders with comments or needing attention
Clinic/Location
Podiatrist
Patient Name
Estimated Dispatch
Return Required (If Selected)
Order Type
Shell Type
Export Current view
View Cancelled Orders
Latest News &
Book a Meeting
Direct Link to
Educational
Website

Latest News &
Book a Meeting
Direct Link to
Educational
Website
Cancel Order
(Fees may apply)
Hold Order
(Fees may apply)
Re-Order
(Changes to script available)
Patient Details
Download Script PDF
Download Invoice PDF
Tracking Information
Order Status


Script Specifications

Add a Comment
View Order Updates and Comments
Online guides only, for information on using our software script, see 'uploading a software script' below
Placing an Order
Ordering
Step 1: Click New Order from dashboard or orders page
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Step 2: Select order type
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Step 3: Enter patient, podiatrist and clinic details
If you have integrated Cliniko or the patient has had a previous order, the information will autofill. If this is a new patient, select the new patient button.
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Step 4: Enter order specifications
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Step 5: Select any add-ons you would like
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Step 6: Review order & submit
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Each section has a button for more information:
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Full Guides can be found here:
Step 1: Go to the Orders tab
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Step 2: Select Import at the top right of the screen
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Step 3: Select the software script you would like to use
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Step 4: A confirmation message will appear after importing - keep an eye on your email for updates.
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Full Guides on software scripts can be found here:
Step 1: You can search for the pair you would like to re-order on the orders page:
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Click on the order number
Or via the order on the patients profile:
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Step 2: Make any necessary changes to the order
Step 3: Review & Submit your re-order
If you are placing a reorder for an order that is retrospective to the new system:
1. You have a copy of the script
Click Orders>Import.
From here you can add your prescription to be reordered. Please add to the notes for lab staff if you would like us to use scans on file, or if we should expect new scans.
2. You do not have the script on hand
Please email prescriptions@orthotech.com.au (prescriptions@orthotech.com.au)and we will send you the script to review and place the order in your portal on your behalf.
Step 1: Go to the Templates tab on your portal
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Step 2: Select the template you would like to use.
Note: You can search for an existing template, or create a new one:
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Step 3: You can use the template, or create a copy by selecting Clone Template
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Step 4: Enter your details and the patients details, just like you would with any new order
Placing an Order
Orders FAQ
1. Click on the order number
2. Click the arrow in the right hand corner to reveal patient info
3. Click on Script PDF
4. Script will download automatically
Note: If you have Cliniko synced to your account this PDF script will automatically attach to your patients profile in Cliniko.
If you have uploaded a software script and scans through the import button on your portal, the system will not automatically import the script as soon as you upload it. Instead, the Orthotech team will manually import the script once it is submitted. The team will do this once an hour, so you should see the patients appear in your account shortly after you place the order. However, if your order has not appeared within 24 hours, please contact the Orthotech team for assistance.
Any orders placed prior to the implementation of the new portal will not appear in the new system. If you are placing a reorder for an order that is retrospective to the new system, and you do not have the script on hand, please email prescriptions@orthotech.com.au,(prescriptions@orthotech.com.au) and we will send you the script to review and place the order in your portal on your behalf. Moving forward, the patient's order will be available to reorder within the portal. See Re-Ordering above for more details.
All orders placed within the new portal will appear indefinitely.
Please note this information is related to the prescription form in the Orthotech Portal, not the Orthotech prescription software.
If you have not filled out all the information required to proceed with the order, the prescription will not allow you to click submit. The minimum information required is:
• Design
• Shell Material/Thickness
• Cover Length
• Poron Selection (Type or No Poron)
• Cover Material
If you cannot press submit, scroll back up the prescription, and there will be an error message in red letting you know where you have missed information.
Note: If you make a selection (E.g. Addition type 1), you will be required to fill out details for this selection before proceeding, such as material type, thickness or side.
If you feel like you have made all the necessary selections and the script is still not submitting, save & exit (this will save the script as a draft) and contact the Orthotech Customer Service Team so they can investigate further.
Pods Equity has its own dedicated website and login, separate from both the current and new Orthotech portal. During this transition period, we are not importing Pods Equity orders into the new portal. This decision is based on the complexity of the task, considering our team is simultaneously adapting to a new system, keeping the existing system up to date, and assisting clients with the transition.
After the changeover deadline, we plan to start importing orders from external websites. Until this deadline, you can still view these orders in the old Orthotech Portal. Moving forward, it is up to you to assess whether the perks from Pods Equity outweigh the features you would forego by choosing to place orders through the new portal.
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