Orthotech 3D MINI

Software

Downloading Software


The Software for the Orthotech 3D MINI is the same software as our Prescription Software. Below is step by step on how to download the software: 1. Login to your portal via myorthotech.com.au 2. In the main menu select Downloads > Software or CLICK HERE. you are required to download two files, the scaning software (Orthotech_3D_Install and a Caliration File) 3. Click on Orthotech_3D_Install(ver 3.855), it should download automatically. 4. Click on the MINI Calibration Files folder, locate your scanner ID file (On the back of your scanner is the scanners ID) Click on that file to download, it should download automatically. Please note: you are unable to open this file. 5. Once the software is downloaded, press Run. 6. Click Finish. 7. Once the software is installed there will be a green Orthotech icon on your desktop. Double click this icon open. 8. In the top menu bar select Setup > Setup, change the Serial Number to the code located on the back of your scanner. 9. Tick MINI 3D Scanner three rows down and click Save. 10. In the top menu bar select Setup > Import Calibration File. Select the calibration file you downloaded that matches the code on the back of your scanner. Please note: Make sure the file ends with .bin as copied files like (1) or (copy of) will not be accepted. 11. Click Open and the below popup will appear. Click OK. Please see Connecting you scanner to your computer below for further steps.




Connecting your scanner to your computer


Once you have followed the instructions for downloading or updating the software above, see below for the step by step instructions for connecting your Orthotech 3D MINI to your computer: 1. Plug the scanner into your computer, there are two USB cords which require to be plugged into the computer directly (no hubs can be used) 2. Open the software. You have four choices, the custom script which also brings up the scanner, Polar Bear semi-custom, control360 and Control360 Pro scripts which do not require a scan. 3. Click on the custom orthotics button and you will see the scanning windows on the left and the script on the right. Is the images in the scanning windows upside-down? If this is the case all you need to do is press the ‘Exchange 2 Camera’ at the bottom of the scanning window located next to the home button, this will switch them back to the correct way. The reason this has happened is the scanner has two USB ports, if you plug them in the wrong sockets it will change the image to upside-down so we suggest that you mark which USB socket each USB port goes into so this does not happen again. Need help troubleshooting? See the troubleshooting section or contact the lab on (03) 9878 6011




Computer Requirements


Computer requirements for the Orthotech 3D MINI is a minimum screen resolution of 1360 x 768 and at least 3 USB ports.




What to look for in a good scan





Updating Software


1. Login to your portal via orthotech.com.au/portal/login. 2. In the main menu select Downloads > Software or CLICK HERE 3. Click on Orthotech_3D_Install, it should download automatically. 4. Ensure you have closed the existing software before downloading the updated version. 4. Once downloaded, run. 5. Tick 'no more queries' when prompted. 6. Click Finish.




Computer Resolution


Depending on what Laptop or desktop computer you have, your default/recommended resolution might make our software look slightly different. When purchasing a new computer, we suggest ensuring the minimum screen resolution is 1360 x 768.

If you are looking at changing your resolution to make the software camera windows either larger or smaller, here are our recommendations for most Laptop or desktop computers.

  • 1920 x 1080
  • 1600 x 900
  • 1360 x 768
  • 1280 x 600

To change this, go to your desktop and right click to bring up a drop-down menu. Then select Display Settings and scroll down to Display Resolution.





Hardware

Tripod


The Orthotech 3D MINI comes with a tripod, below is a step by step video going though setting it up:




Foot Switch


With the Orthotech 3D MINI you are able to use a delay function, wireless mouse or footswitch when capturing the scan.

Below is a step by step video on how to install and set-up the footswitch:





Scanning

Scanning Sock


The Orthotech 3D MINI requires a sock for scanning, this allows the scanner to be as small as it is.

We suggest one sock per patient and not reusing them. If you decide to reuse the socks, please wash them between uses and once the sock shows signs of discolouring and balling to retire the sock. You can send the socks back to the lab as we work with many charities and donate them. You are able to order socks via your myorthotech portal under Ordering or CLICK HERE.

Below is a step by step video going though how to properly place the sock on the patient:




Scanning Methods


You can scan either Prone or Supine with the Orthotech 3D MINI. Below are step by step videos going through both methods: Prone Supine




What to look for in a good scan






Troubleshooting

One or more camera windows are blank


When one of more camera windows are blank, you are unable to scan the patient as we require two camera windows to be operating to take a scan. This could be due to the cables being loose or not connected to the scanner or computer.

If both cables are securely connected to the scanner and computer, see the below options:

  • We suggest trying different USB ports on your computer. The reason behind this is that some computers have split USB ports which will not work as it is not strong enough for the scanner. If your computer or laptop has USB ports next to each other, please try separating them by using, for example, one USB on each side of the laptop or one USB at the front and the back of the computer.

  • Ensure that you are using USB ports on your computer. Unfortunately, USB hubs or powered hub do not work with the scanner; the USB ports need to be located on the computer for the cameras to work.

  • Check if the program is open more than once. If it is the windows will not show an image. Please exit all and reopen the program once.




Error Message - SetBrightness(int Brightness) : Setting Brightness failed.


This error message might come up here and there depending on how much light you have directed at the scanner when opening the software.

Once you click Ok, you should be able to scan as normal. If you have issues scanning, please contact the office, and one of our staff members will be able to log in and check the settings for you.




Error Message - Please input patient's NAME


This message will appear if you have not filled out the patient’s name before pressing the Scan 3D button.

We require the patients name before scanning the patient’s feet, this is filled out at the start when the prescription form appears. Once the patients name is filled out you can press SAVE and the prescription form will disappear allowing you to scan the patient.




Error Message - Please choose : SHELL MATERIAL - COVER LENGTH - COVERS


To minimise important missing information on prescription forms when submitted that delays manufacture, we have three sections that are mandatory to fill out before pressing save. These are shell material, cover length and top cover.

No need to fill this out each time, we suggest setting up a default form so this information auto-populates for you. Please CLICK HERE for a video on how to set this up.




Error Message - Error in getting 3D points data in system number [1]


This message will come up if the scanner is unable to locate the sock pattern when scanning. The reasons are below:

  • No sock on the patent
  • Direct light blinding the scanner which is not allowing to see the sock pattern
  • The room is too dark to see the sock pattern
  • Sock not placed on the patient correctly, see video for correct method




Cannot find location of prescription forms/scans


The default location for prescriptions located in your (C:) drive, they are then saved by year and date. Please see below step by step on how to locate your Prescription Forms:

  1. Head to My Computer or This PC.
  2. Click on Windows (C:) under Drives and Devices.
  3. Click on Program Files (Not to get confused with Program Files x86) and locate the Othotech_3D folder.
  4. Click on 3D Data to view the year and date folders storing your prescriptions.
If you are unable to locate them, using your folder search bar and typing in the Patients name will help you locate them.




Picture is upside down


If this is the case all you need to do is press the ‘Exchange 2 Camera’ at the bottom of the scanning window located next to the home button, this will switch them back to the correct way. The reason this has happened is the scanner has two USB ports, if you plug them in the wrong sockets it will change the image to upside-down so we suggest that you mark which USB socket each USB port goes into so this does not happen again.





Webinars

November 2019


CLICK HERE