Orthotech 3D MINI
Connecting your scanner to your computer
Once you have followed the instructions for downloading or updating the software above, see below for the step by step instructions for connecting your Orthotech 3D MINI to your computer:
Computer requirements for the Orthotech 3D MINI is a windows-based desktop or laptop (or mac with Bootcamp: www.support.apple.com/en-au/boot-camp) with a minimum screen resolution of 1360 x 768 and at least 3 USB ports, these can be either USB A or C.
The reason we suggest three USB ports, even when the Orthotech 3D MINI scanner only has two, is that some computers on the market that only have two to three USB ports either have weaker connections or split their USB lines to create two USB ports from one. The Orthotech 3D MINI requires two strong USB connections. By suggesting three USB ports, this minimises the risk of our clients purchasing a computer that is not combatable with the Orthotech 3D MINI and also allows you to have a spare USB port for devices like wireless mouses.
Please note that these USB ports cannot be split with hubs or docks, they need to be imbedded into the desktop or laptop.
What to look for in a good scan
Depending on what Laptop or desktop computer you have, your default/recommended resolution might make our software look slightly different. When purchasing a new computer, we suggest ensuring the minimum screen resolution is 1360 x 768.
If you are looking at changing your resolution to make the software camera windows either larger or smaller, here are our recommendations for most Laptop or desktop computers.
- 1920 x 1080
- 1600 x 900
- 1360 x 768
- 1280 x 600
To change this, go to your desktop and right click to bring up a drop-down menu. Then select Display Settings and scroll down to Display Resolution.
Sending Prescription Forms and Scans
With the Orthotech 3D MINI you are able to use a delay function, wireless mouse or footswitch when capturing the scan.
Below is a step by step video on how to install and set-up the footswitch:
The Orthotech 3D MINI requires a sock for scanning, this allows the scanner to be as small as it is.
We suggest one sock per patient and not reusing them. If you decide to reuse the socks, please wash them between uses and once the sock shows signs of discolouring and balling to retire the sock. You can send the socks back to the lab as we work with many charities and donate them. You are able to order socks via your myorthotech portal under Ordering or CLICK HERE.
Below is a step by step video going though how to properly place the sock on the patient:
You can scan either Prone or Supine with the Orthotech 3D MINI. Below are step by step videos going through both methods:
What to look for in a good scan
Difference in Scans | All Scanners
One or more camera windows are blank
When one of more camera windows are blank, you are unable to scan the patient as we require two camera windows to be operating to take a scan. This could be due to the cables being loose or not connected to the scanner or computer.
If both cables are securely connected to the scanner and computer, see the below options:
We suggest trying different USB ports on your computer. The reason behind this is that some computers have split USB ports which will not work as it is not strong enough for the scanner. If your computer or laptop has USB ports next to each other, please try separating them by using, for example, one USB on each side of the laptop or one USB at the front and the back of the computer.
Ensure that you are using USB ports on your computer. Unfortunately, USB hubs or powered hub do not work with the scanner; the USB ports need to be located on the computer for the cameras to work.
Check if the program is open more than once. If it is the windows will not show an image. Please exit all and reopen the program once.
Error Message - SetBrightness(int Brightness) : Setting Brightness failed.
This error message might come up here and there depending on how much light you have directed at the scanner when opening the software.
Once you click Ok, you should be able to scan as normal. If you have issues scanning, please contact the office, and one of our staff members will be able to log in and check the settings for you.
Error Message - Please input patient's NAME
The message 'Error Message - Please input patient's NAME' will appear if you have not filled out the patient's name on the prescription form before pressing the Scan 3D button.
We require the patient's name before scanning the patient's feet; this is filled out at the start when the prescription form appears. Once the patient's name is filled out, you can press SAVE, and the prescription form will disappear, allowing you to scan the patient.
DO NOT attempt to fill out the patient's name in the scanning window (see below image); this will not allow you to write anything. This section will automatically fill out once you have filled out the patient's name on the prescription form.
Error Message - Please choose : SHELL MATERIAL - COVER LENGTH - COVERS
To minimise important missing information on prescription forms when submitted that delays manufacture, we have three sections that are mandatory to fill out before pressing save. These are shell material, cover length and top cover.
No need to fill this out each time, we suggest setting up a default form so this information auto-populates for you. Please CLICK HERE for a video on how to set this up.
Error Message - Error in getting 3D points data in system number 
This message will come up if the scanner is unable to locate the sock pattern when scanning.
No sock on the patent
Direct light blinding the scanner which is not allowing to see the sock pattern
The room is too dark to see the sock pattern
Sock not placed on the patient correctly, see video for correct method
Cannot find location of prescription forms/scans
The default location for prescriptions located in your (C:) drive, they are then saved by year and date. Please see below step by step on how to locate your Prescription Forms:
Head to My Computer or This PC.
Click on Windows (C:) under Drives and Devices.
Click on Program Files (Not to get confused with Program Files x86) and locate the Othotech_3D folder.
Click on 3D Data to view the year and date folders storing your prescriptions.
Picture is upside down
If this is the case all you need to do is press the ‘Exchange 2 Camera’ at the bottom of the scanning window located next to the home button, this will switch them back to the correct way.